Saturday, August 30, 2014

How to run hardware diagnostic tests on a Dell Latitude D610 laptop

Like many Dell computers, the Latitude D610 comes with some built-in hardware troubleshooting tools that you can use to try to narrow down what's causing a specific problem -- and hopefully even fix it.  The hardware diagnostics tests for the D610 can be run on startup, and they are a very good troubleshooting resource.

Follow these steps to run the built-in troubleshooter for your Dell D610 laptop:

First, shut down the computer using the standard method for the operating system you are running.  (For example, in Windows XP go to the Start menu and select Shut Down.)  Wait for the computer to fully power down.

With the computer off, hold down the <F12> key and then press the power button to turn the computer on.  The Dell logo will appear, and then a text menu will be displayed with various hardware options.  Scroll down to the last option, Diagnostics, using the arrow key and then press <ENTER>.

Various hardware tests will begin running.  The results will be displayed (either Pass or Fail) and if any component fails, a box will pop up saying "Error detected, continue testing?"  To continue, press <Y>; to stop the test at this point, press <N>.  To retry that specific component test, press <R>.  The computer will emit a series of beeps if an error is detected.

If you get to the point where the monitor colors are tested, various colored bars will be displayed on the screen and you'll see a message that says "Were color bars displayed?"  Press <Y> if you see them or <N> if you don't.

If you make it through the test, a message will be displayed saying "Booting Dell Diagnostic Utility Partition."  This is the program that allows you to run individual and more specific tests.  Press any key to begin.

At this point the system will switch to a graphical interface where you can use the touch pad and buttons to control it.  There will be options for Express Test (a quick check of components), Extended Test (a longer, more intensive check), Custom Test (where you can pick which specific component or components to check), and Symptom Tree (where you can choose which tests to run based on the problems the computer is exhibiting).

Pick the test you want to run, then follow the prompts and wait for the test to complete.  If any error codes are displayed, write them down for reference (and to give to Dell's tech support if necessary).  These tests are very self-explanatory, and once you finish one you can go back and run some others if you wish.

To exit out of the troubleshooter when you are finished, just close each open window by clicking on the X in the upper right corner.  Once you close the Main Menu, the laptop will begin the normal boot process and the operating system will load.

(Originally published on Helium.com, October 2011)

How to view the network map in Windows Vista

One big improvement Windows Vista makes over Windows XP is the ability to graphically view your network and all of the computers and devices on it. This graphical representation is called the network map, and you can use it to find computer names, IP addresses, and other information. To view the network map on a Windows Vista computer, follow the steps below.

Click on the Vista orb (the icon with the round Windows logo) in the lower left corner of the screen. The Start menu will appear right above where you clicked. In the Search bar on the Start menu (the text field where the cursor is that says "Start Search") type the word "network". In the results that appear at the top of the Start menu, click on Network and Sharing Center.

The Network and Sharing Center will open in a new window, and at the top of the screen will be a brief representation of your network that will probably consist of your computer, the router or gateway that your computer connects to, and a globe that is labeled "Internet." To view the full network map, click on the "View full map" link above and to the right of these icons. The network map will appear (though it may take a few seconds to load). Most, if not all, of the computers and other network devices connected to your network should be represented on this map, connected by lines or dotted lines. You may see routers, switches, printers, and other devices, depending on how large your network is. Each device will be labeled with its name or by a generic label (such as "Switch").

Some older computers and other network devices may show up at the bottom of the network map, or not at all. This is likely because those devices don't have the necessary LLTD (Link Layer Topology Discovery) protocol installed. If you can't view the network map at all, check to be sure Network Discovery is enabled on your PC.

(Originally published on Helium.com, Nov 2011)

How to enable PDF Viewer in Chrome

If you use the Chrome web browser, you are probably familiar with how simple the interface is.  The browser is easy to use, and its settings are easy to navigate.  Current versions of Chrome come with a built-in PDF reader, so you don't have to download or install Adobe Reader or any other PDF reader extension or plug-in.

Chrome's PDF Viewer is very fast and reliable.  It loads quicker than Adobe Reader and similar apps, like PDF.js, that are available from the Chrome Web Store, and it contains enough controls to be useful without being cumbersome.

If you don't have PDF Viewer enabled, it's easy to enable it.  Just follow these steps:

- Click on the Menu button in the upper right corner of the Chrome window
- Choose Settings from the drop-down menu
- In the search bar, type "plug-ins"
- Click on the Content Settings button
- Scroll down to Plug-ins and select "Disable individual plug-ins..."
- On the list of plug-ins, find Chrome PDF Viewer and click Enable

If it says "Disable" instead of "Enable" then you already have PDF Viewer enabled.  If you are using Chrome PDF Viewer and you try to load a PDF and get an error message saying that Chrome PDF Viewer can't load the PDF, try updating your version of Chrome.

(Originally published on Bubblews.com, February 2014)

Monday, August 25, 2014

How to change the WEP key on a Verizon DSL router

By default, Verizon DSL wireless routers use WEP encryption to help secure the wireless networks that they manage.  When you set up a Verizon router, it will come with a pre-configured WEP key that will be either 10 or 26 characters long.  You can change this WEP key, both for increased security and also to make it easier to remember, by following the steps below.

Verizon routers, like many other routers, use a browser-based management program that you can log into to make changes to the router's setup.  To access this utility, open a web browser and navigate to the IP address of the router.  By default, the IP address will probably be 192.168.1.1, but if that's not the correct address for your router, then this article will help you find the correct IP address.

Once you type in the router's IP address and press Enter, the Verizon setup page will appear.  On the tab bar across the top of the page, click on Wireless Setup.  A box may pop up asking you for a username and password.  (If you've never changed either of these, the username will probably be "admin" and the password should be "password.")  Type in the username and password and click OK.

After you've successfully logged in, the Wireless Basic Settings page will appear.  Scroll down the page until you see the heading "Select a WEP Key."  Depending on how old your router is, you'll probably be able to choose between a 64-bit WEP key and a 128-bit WEP key.  (Older routers may only support 64-bit WEP keys.)  To toggle between the two choices, use the drop down box under the WEP key heading.  Note that the only difference between a 64-bit key and a 128-bit key is that a 64-bit key is 10 characters long, whereas a 128-bit key is 26 characters long.  The 128-bit key offers greater protection, but it is also harder to remember.

A WEP key can use any digit from 0 to 9, as well as letters from A to F.  It can be all numbers or all letters or a combination of both.  Once you've chosen which type key to use and you have your new key, type it in the box under "Key Code," and write it down somewhere safe.  Then scroll down to the bottom of the page and click on the Apply button.  In order for the change to take effect, any devices that are wirelessly connected to the router will be disconnected.

For any computers that have this wireless connection configured on them, the WEP key will have to be updated in the connection's properties in order to reconnect.  The steps for doing so will vary by operating system, but they will generally be similar.

For instructions for updating the WEP key on a Windows Vista PC, read this article:



For instructions for updating the WEP key on a Windows XP PC, see this article:



(Originally published on Helium.com, Sept 2011)

How to update a WEP key for a Windows Vista PC


Many wireless networks, especially older ones, use WEP encryption to protect the network from intruders and strangers.  Once you've set up a wireless connection in Windows Vista with a WEP key, you can automatically connect to that network without having to re-enter the key every time.  But if the WEP key is ever changed (either by you or someone else) you'll need to update the WEP key on your computer so that you can reconnect to that network.

In the system tray in the lower right corner of the screen there should be an icon for your wireless network that looks like two computers, one in front of the other.  Right click on this icon and select "Connect to a network."  If you don't see that icon, you can get to the same place by clicking on the Vista orb and then in the Run bar typing "network."  When the results appear, click on Network and Sharing Center, and then click "Connect to a network" in the upper left corner.

A list of available wireless networks will be shown.  Find the network whose WEP key you want to update, and right click on it.  When the context menu appears, select Properties.  When the network properties window opens, click on the Security tab if it's not already the active tab.  Next to "Encryption type" it should say WEP if this connection already uses a WEP key.  If it says None, click on the down arrow and select WEP.

In the box next to "Network security key," type in the new WEP key.  For each number or letter you type, a black dot will appear.  If you want to see what you are typing, click the box next to "Show characters."  Once you've entered the new WEP key, press OK to apply the change and close the window.

(Originally published on Helium.com, Sept 2011)

How to update a WEP key for a Windows XP computer

Wireless networks use many different protocols for security and encryption.  One of these protocols is WEP encryption, which requires that any device connecting to a wireless network provides the correct WEP key.  If a device does not have the correct key, it won't be able to connect.

If you've changed your wireless network's WEP key and you need to update that information on a Windows XP computer, follow the steps below.  Your computer won't be able to connect to the network until you input the new WEP key.

If you see the icon for wireless networking in the lower right corner of your taskbar (it looks like a computer with radio waves or sound waves coming out of it) you can right click on that icon and then select Open Network Connections.  If you don't see that icon, you can get to the same place by clicking on the Start button and then right clicking on My Network Places and choosing Properties.

In the Network Connections window, right click on Wireless Network Connection and choose Properties.  The Wireless Network Connection Properties window will open.  In this window, click on the Wireless Networks tab across the top.  In the box in the middle of the window, a list of all your saved networks will be displayed.  Click on the network whose WEP key you need to update and then click the Properties button.

In the connection's properties window, there will be a text field labeled "Network key."  This field is where the current WEP key is stored.  To replace it with the new WEP key, simply click on the text field to erase the characters there and then type in the new WEP key.  Once you've typed the WEP key in, you'll have to type it in again next to "Confirm network key."

After you've entered the WEP key and confirmed it, click OK to close the properties window, and then click OK again to close the wireless properties window.  Once these windows are closed, the new WEP key will be saved on your computer for the next time you connect to that network.

These instructions are written for Windows' Wireless Zero connection utility, which is built into Windows XP.  If you are using a different wireless connection client (such as Dell's Wireless Configuration Utility) the steps for updating the WEP key will vary.  See your software's documentation or user manual.

(Originally published on Helium.com, Oct 2011)

Sunday, August 24, 2014

Bluetooth Headset Review: HTC BH 500 Bluetooth Headset

I got the HTC BH M500 Bluetooth Headset at work to use first with my BlackBerry Bold and then with my Droid Razr Maxx.  Before it was put in my hands, I'd never heard of this particular model before, and it looked to be on the cheap side.  After using it for a while, it seems to be a decent, middle-of-the-road headset.

The BH M500 is easy to set up and easy to use.  Pairing it with a phone just requires holding the button down for several seconds, and once you pair it the first time you don't have to pair it again (as long as your phone saves the connection).

There is only one button on this headset, and depending on how long you hold the button down you can either call the last number you dialed, activate voice dialing, turn the headset off or on, or put it into pairing mode.  If you don't use the headset on an everyday basis, you'll definitely want to hold on to the instructions so you don't forget how to activate each function.

The battery life of this headset seems to be good, easily lasting until I can charge it again.  I haven't tried to run it down completely, but it starts to emit a short series of beeps when the battery is running low, and the beeps get closer together as the battery life starts to dwindle.

The speaker sound on this headset seems to be average.  There is not typically a lot of static, and rarely is there a problem hearing the person on the other end, even in moderate winds or with other background noises.

The microphone sound is not nearly as good as the speaker sound.  Several times I have experienced problems either with the person on the other end not being able to hear me, or with trying to use voice dialing.  There is rarely a conversation where the person on the other end can hear me clearly.

This headset is not very comfortable in your ear.  It comes with a cheap plastic ear guard that fits over the top of your ear, but for me the ear guard didn't fit right so I have to use the headset without it, which means it could fall out if I shake my head too hard or go over a hard bump if I'm driving, or even sometimes just from talking.

It's smaller than many other headsets I've seen, and not very attention-grabbing if you have it in.  It comes in white and purple, and possibly other colors as well.

The button for this headset is large and easy to accidentally push, especially when you are trying to adjust the headset in your ear or move it around.  It is a reversible headset, and can be used in either ear (with or without the ear guard).

The BH M500 is less expensive than many other Bluetooth headsets.  It doesn't have any fatal flaws, and it's not at the very low end of the spectrum, but if you are shopping around for a new headset, you can probably find a better one for a similar price.  However, if you are given this headset without a choice, you could do worse.  Amazon.com currently lists it for $18.99 (eligible for free shipping).

(Originally published on Epinions.com, December 2012)

Thursday, August 21, 2014

How to set up fax forwarding on a Ricoh Aficio MP 301 copier


On Ricoh multifunction copiers that have both a fax and network connection, you can set up fax forwarding that will allow incoming faxes to be routed to a network destination, such as a shared folder or an email address.  This guide walks you through how to set the fax forward feature up on a Ricoh Aficio MP 301SPF, but the steps will be similar for other Ricoh models.

- Press the User Tools/Counter button
- On the screen, select Facsimile Features
- Select Reception Settings
- Select Reception File Settings
- Select Forwarding
- Select On
- Select either Email or Folder, depending on which type of destination you want to use
- Select the email address or network folder from the list shown
- Select OK
- Select OK again
- Select OK again
- Select OK again

Once you exit User Tools and the change takes effect, all incoming faxes will be forwarded to the folder or email address you specified.  As you can see from the instructions, the folder or email address must already be present in the machine's address book in order to use it as a forwarding address.  If you haven't set up the destination you want to use yet, these articles can help you with that process, depending on whether you want to forward to an email address or network folder:

- How to set up scan to email on a Ricoh MP series copier
- How to save an email address on a Ricoh MP series copier
- How to link to a network share folder from a Ricoh MP series copier

In order to have faxes forward to an email address, you will also need to have a default sender specified, and have Auto Specify Sender enabled.  If those options haven't been set up yet, you can find step-by-step instructions for doing so here:

- How to specify a default sender on a Ricoh Aficio MP series copier

Wednesday, August 20, 2014

How to enable fax confirmations on a Ricoh MP series copier

If you have a Ricoh MP series copier (MP 4000, MP C5000, MP 6002, etc.) with faxing capability, your machine has the option to print out a confirmation page after you've sent a fax, to let you know whether or not the fax went through successfully.  This setting is not always turned on by default, so if you want to enable the fax confirmation page on your Ricoh MP series copier or printer, you can do so by following the steps below.

Ricoh uses parameter switches to control many of the fax settings, which are only labeled with numbers.  To get to these parameter switches, press the User Tools/Counter button, then select Facsimile Features.  Choose the option for Initial Settings, then select Parameter Settings.

Inside the parameters settings, be careful what you change because it can affect various aspects of fax operation.  For the confirmation page, select Switch 03, then change bits 0, 2, and 5 all to 1 (On).  If any of these three bits are already on, then you don't have to change them at all.  Just select the others that are off (set to 0).  Then select OK to save the change, and exit out of User Tools.

(Originally published on Bubblews.com, November 2013)

Tuesday, August 19, 2014

How to program your DirecTV remote control

If you need to program a new DirecTV remote control to work with your TV, DVD player, or other device, or if you need to reprogram an old DirecTV remote control, the DirecTV website makes it easy to do so.  To start, go to this web page:

http://www.directv.com/DTVAPP/content/remote_codes

A list of different DirecTV remote control models will be displayed on the left side of the screen.  Click on your model, or the model closest to yours.  The Remote Control Code Lookup page will load.  Several different options for devices will be listed -- choose the type of device for which you are trying to program your remote.  The choices are Television, Video - DVD, Audio, Satellite Set Top Box, and Video - VCR, with Television being selected by default.

Underneath those options is a text box labeled "Brand:" where you can type in the brand of the device you want to program the DirecTV remote control for.  Once you start typing, various options will appear underneath so you can select the correct one.  For example, if you type "san" then "Sansui" and "Sanyo" will both be displayed.  You can select the model of your device as well, but that's not required to continue.  Once you've selected the device brand, click on the blue Search button.

There are various codes that work for each brand.  The DirecTV website will show you the code that's most popular for that brand, as well as the instructions for programming it into your remote.  The instructions vary by remote model, though they're all fairly similar.  (Some of the buttons on different models have different names.)  Follow the steps listed, with the code provided, to program your DirecTV remote control.

Once you've completed the steps, check the remote's operation to see if the code worked.  For a television, try turning it on and off with the remote, as well as using the volume, mute, and channel up and down buttons.  If everything works, you're done.  If the remote doesn't work, or if some of the functions on the remote were enabled but not others, you can get a different code by selecting "Find more codes" on the DirecTV page.  A list of alternate codes for that brand will appear, and you can try one of them, with the same instructions, until you find the one that works perfectly for your device.

For more model-specific information, here are links to some DirecTV remote control user manuals:

- RC32

- RC64
- RC65
- RC71

(Originally published on Bubblews.com, November 2013)

How to add a fax destination to a Ricoh Aficio MP series copier

You can store fax numbers in the address book of your Ricoh Aficio MP series copier (MP 4002, MP C5503, MP 9001, etc.) so that when you want to send a fax to that number, you can just select it on the screen instead of having to type it in each time.  Saving a fax number to the address book is very easy to do, and the steps below will guide you through the process.  (These steps will vary slightly for MP series copiers with smaller screens, such as the MP 171, MP 201, and MP 301.)

To start, press the Facsimile button on the left side of the screen.  (On newer MP series copiers, you can select Facsimile from the home screen as well.)  Then, select the Prg. Dest. button on the touch screen.

On the screen that pops up, select the Change button to the right of where "Fax Destination" is displayed.  Here you can type in the fax number you want to save, complete with any prefixes it needs (9 to dial out, 1 for long distance, etc.).  If you need to insert a pause, you can do so by selecting Pause on the screen.  Once you have finished typing the number, select OK.  Then select OK again.

Next you'll be prompted to enter a name for this fax number.  This name can be anything you want; it's just the name that will be displayed on the screen to represent this particular number.  You can use upper case letters by selecting SHIFT at the bottom left of the screen.  When you are finished typing the name, select OK.  Then select OK once more to finish the process and save the fax number in the address book.

Now, when you look at the fax screen, you should see the fax destination you just programmed appear in the bottom half of the screen.  (If there are already a lot of fax destinations programmed, you might have to scroll down to find yours.)

(Originally published on Bubblews.com, January 2014)

What to do if you can't remember your Yahoo! password or security question answer

If you've been locked out of your Yahoo! Mail account, or if you've forgotten both your password and the answer to your security question(s), you can have Yahoo! reset your password so that you can log back in.  The process is very easy to do, and it doesn't take a long time.

Follow these steps to have your Yahoo! password reset:

- Go to the Yahoo! login page (login.yahoo.com).
- Click on the "I can't access my account" link.
- Choose the "I have a problem with my password" option and then click "Next".
- Enter your Yahoo! ID and click "Next".
- Click "Next" again to have a password reset email sent to your alternate email address (part of which will be displayed on the screen).
- Log in to your alternate email account, and when you get the email from Yahoo!, click on the link to reset your password, then create a new password.

(Originally published on Bubblews.com, May 2014)

How to print a scanner journal from a Ricoh Aficio MP series copier

The scanner journal on a Ricoh Aficio copier/scanner is a good reference for looking up past scan jobs and seeing which ones went through and which ones failed.  The journal doesn't show an image of the scan, just details about when it was sent, where it was sent to, and whether it succeeded in getting there.  This article will guide you through the steps necessary to print out a copy of the scan journal from a Ricoh Aficio MP series multifunction copier.  (Note that for some of the smaller MP series machines -- such as the MP 301, MP C305, MP 161, and a few others -- the exact steps will vary slightly because of the smaller screens on those machines, but in general the procedure will be the same.)

There are two way of printing the scan journal from most Aficio MP series copiers: printing from the Scanner screen, and printing from the User Tools menu.  Both ways result in the same journal being printed, but with one key difference.  If you print the scan journal from the User Tools menu, the scan journal entries will be deleted upon printing, whereas if you print the scan journal directly from the Scanner screen, the journal entries will remain in memory.  So the method you choose depends on whether you want to erase the scanner journal entries or keep them.

To print the scanner journal from the Scanner screen:

- Press the Scanner function key (or select Scanner from the Home screen)
- Select Scanned File Status at the top of the screen
- Select Print List (or Print, for older models)
- Press the Start button

To print the scanner journal from the User Tools menu:

- Press the User Tools/Counter button
- Select Scanner Features on the touch screen
- Select Print Scanner Journal, under the General tab
- Press the Start button

(Originally posted on Bubblews.com, February 2014)

How to print a fax journal from a Ricoh MP series copier

On a fax machine, the fax journal (or fax log) is a list of all the recent faxes, both sent and received.  The fax journal can be handy to have for reference, to see if a fax went through or to check if a fax was really sent.  Follow the steps below to print a fax journal from any Ricoh MP series copier/fax machine that has a touch screen.  (For machines without a touch screen, such as the MP 201, the steps will be a little different but basically the same idea.)

- Press the Facsimile button, or select Facsimile from the Home screen
- At the top of the screen, select TX/RX Status, or TX/RX Status / Print, or Change TX / Info, or Information, or Comm. Status/Print, depending on your model
- Select Print Journal
- Select All
- Press the Start button

The fax journal will be broken up into two sections: TX and RX.  TX stands for transmission, and it lists the faxes that were sent.  RX stands for reception, and it lists the faxes that were received.

(Originally published on Bubblews.com, March 2014)

How to download a Ricoh print driver

New Ricoh copiers and printers typically come with a CD-ROM that includes a copy of the print driver as well as other utilities and drivers.  However, this print driver may be outdated, or your device may not have come with the CD, or perhaps you just want to update your driver.  In any case, you can download a print driver for your Ricoh copier or printer for free from Ricoh's website.

First, open your web browser and go to http://www.ricoh-usa.com.  Once the Ricoh website loads, click on the big gray Downloads box.

On the downloads page, type your printer's model name or number (for example, C4000 or C420DN) in the search box.  Below that box, uncheck Brochure and Manuals, so that only Drivers/Software is checked.  Then click the Search button next to the search box.

Below the search bar, all of the search results for that model printer will appear.  Scroll through the results until you come to the appropriate model, and click on the link for that model.  Be sure to pick the correct model for your printer.

In order to download a Ricoh print driver, you'll have to agree to Ricoh's software license agreement.  Read through this agreement and, as long as you don't have any objections, click the I Agree button below the agreement.  Then, in a drop down box toward the top of the page, you can choose which language you want to use.  Click on the arrow next to the box and select the appropriate language.

Below the language box, choose which operating system your computer is running.  The choices will probably include the current and recent versions of Windows and Mac OS.  If your computer has a 64-bit processor, be sure to choose the correct option when selecting the operating system, for example Microsoft Windows 7 x64 rather than Microsoft Windows 7.

Once you select an operating system, you'll be taken to the list of available drivers for that OS.  Select the print driver you want from the list by clicking on the download icon in the right hand column.  (For more information on a particular driver, click on the driver's name, and a pop-up window will appear with a brief description of that driver.)

Depending on your operating system and your web browser, the file might download automatically, or you may be prompted to choose a download location.  For Windows drivers, the file will download as an .EXE file, which means once it has finished downloading, you can double click on the file to extract the individual driver files.

Keep in mind that different types of drivers are better suited for different print jobs, so you may wish to download multiple drivers for your computer.  For example, you may want a PostScript driver for PDF printing (assuming your printer has PostScript capability) and a PCL driver for general text printing.

(originally published on Helium.com, October 2011)

How to set up email faxing from a Ricoh MP series copier

If your Ricoh MP series copier (MP 4001, MP C3503, MP 7502, etc.) has the capability to scan and fax, then you can use to it send faxes to an email address.  Setting up faxing to email is a fairly easy process, and if you have already set up scanning to email, then it should only take a minute or so.

These instructions are standard for almost all Ricoh multifunction copiers in the MP and Aficio MP series.  The only exceptions are a few of the smaller copiers (such as the MP C305 and MP 201) that either don't have touch screens or have smaller touch screens, and a few of the older copiers in the Aficio MP series, which might have the buttons on the screen arranged slightly differently.

The first step for setting up email faxing is to configure the SMTP settings for the copier so it is able to send emails.  If you've already done this, then you can skip this step.  Otherwise, step-by-step instructions for setting up scan to email can be found here:  How to set up scan to email from a Ricoh Aficio MP series copier.

Once you've set up email scanning, the only thing left to do to set up email faxing is to enable it.  Press the User Tools/Counter button (or the User Tools button on the high-volume copiers) and select Facsimile Features.  Select the Initial Settings tab, then select the Email Setting option.  Select On, the select OK to save the change.

You have now set up email faxing.  When you exit User Tools and go to the fax screen, you will see a tab on the screen labeled Email.  To send an email fax, select this tab and choose the email destination to fax to.  If everything is set up correctly, it should go right through.

(Originally published on Bubblews.com, March 2014)

How to add a new user code to a Ricoh Aficio MP series copier

On Ricoh copiers and printers, you can use various methods of authentication to allow certain users access to specific functions or features.  One common authentication method is user code authentication, which utilizes a numeric code for each user (or set of users) to allow them specified levels of access.  You can set up user codes for most Ricoh Aficio MP series copiers by following the steps below.  For some of the smaller models (ie. MP 201, MP 2500, MP C305) the steps will vary slightly because of the smaller screen or the lack of a touch screen.

To create a user code:

- Press the User Tools/Counter button
- On the touch screen, select System Settings
- Select the Administrator Tools tab
- Select Address Book Management
- Select New Program
- Select the Change button next to Name
- Type in the name to be associated with this user code (ie. John, Admin Dept, Teachers, etc.)
- Select OK
- Select the Auth. Info tab
- Type in the user code you want to create using the number pad
- Press the # button on the number pad, or the # button on the touch screen
- Scroll down to Available Functions toward the bottom of the Auth. Info tab
- Select the functions you want this user code to be able to access (ie. copying in color, printing in black and white, faxing, etc.)
- Select OK to save this user code

Once you have set up your user codes, you will need to enable user authentication.  This can be done by going to User Tools/Counter > System Settings > Administrator Tools > User Authentication Management.

How to specify a default sender on a Ricoh Aficio MP series copier

On a scanner or multifunction copier, when you use the scan to email function, the copier needs an email address to use as the "from" email address.  On a Ricoh MP series copier, you can select a sender to use each time you scan to email, or you can set the copier up to default to a specific email address, so you don't have to select it each time.

The steps below will walk you through specifying a default sender on a Ricoh Aficio MP series copier.  These steps work the same on most machines in the Aficio MP series, except for some of the smaller copiers that have a smaller touch screen or no touch screen at all.  For those copiers, the steps will be similar, but they may vary slightly.

- Press the User Tools/Counter button
- On the touch screen, select System Settings
- Select the File Transfer tab
- Select Administrator's Email Address
- Use the keyboard on the screen to enter the email address that you want to use as the default sending address
- Select OK
- Select the down arrow to scroll down to the next page
- Select Auto Specify Sender
- Select On
- Select OK
- Press the User Tools/Counter button to exit

(Originally posted on Bubblews.com, February 2014)

How to create a contact group on a Ricoh Aficio MP series copier

On any of the Ricoh Aficio MP series of multifunction copiers (MP 2852, MP C3300, MP 6002, etc.) you can store contacts for faxing or scanning in an address book.  There are a lot of ways you can organize these contacts, and one way is by putting them into groups.

The steps in this article will guide you through creating a new group in your address book, and also adding users into that group.  These steps are the same for all copiers in the Aficio MP series except for the ones without a touch screen or with a very small touch screen (such as the MP 171, MP 201, MP C305, and a few others).  For these copiers, the steps will be similar, but not identical.

At the copier's operation panel, press the User Tools/Counter button (or just the User Tools button, on some of the larger copiers).  From the User Tools menu, select System Settings.  Next, select the Administrator Tools tab, on the far right.  (On Ricoh copiers with a smaller screen, Administrator Tools will be a button on the screen, rather than a tab.)

From the list of available options, select the one labeled "Address Book: Program / Change / Delete Group."  Then select New Program.  Next to where "Group Name" is displayed, select Change.

Now you can type the name that you want to call the group.  You can use the soft keyboard on the screen, as well as the number pad, to enter the name.  When you are finished, select OK.  Then select OK again.

You have now created your new group.  To add a user to your group, select Exit and then choose the option for Address Book Management.  Here you'll see all the contacts in your address book; select the one you want to add to the new group.

When that contact's information appears, go to the Add to Group tab on the right side of the screen.  Select your new group from the list.  (Unless you've created other groups, it should be the only one there.)  Next, select OK, and this user will be added to the new group.  You can repeat this process to add other users to the group in the same way, and when you are finished, just exit out of User Tools and back to the main screen.

(Originally published on Bubblews.com, January 2014)

How to create a shared folder in Windows XP

If your computer is connected to a network, even a small home network, a shared folder is useful for several different things.  You can scan images or documents to it from a scanner, you can share files with other computers, and you can make resources available for other users on your network.  Sharing some folders is also useful for doing backups, if you perform them manually or do them from another computer.

Creating a shared folder on a Windows computer is typically easy to do, and the steps are similar throughout most Windows operating systems.  This article will guide you through the necessary steps for creating a shared folder in Windows XP.

First, you'll have to figure out where you want to put the folder.  Avoid putting it on the desktop if possible, both because Windows can be finicky with desktop folders, and because it helps to avoid clutter.  A good place for your shared folder is right in the root of your C: drive.

Go to My Computer, either from the link on your desktop or the link on your Start menu.  Then navigate to the drive or directory where you want to put your folder.  (To put it in the C: drive root, double click on the C: drive.)  Right click on an area of empty space and select New, then Folder.  You'll be prompted to name your folder, and once you've done that, press <ENTER>.

Now that you've created the folder, you just have to share it.  Right click on the folder, select Properties from the menu that appears, and then select the Sharing tab in the window that opens.

Windows XP uses two kinds of sharing: "regular" file sharing and simple file sharing.  Depending on which kind of sharing your computer is configured to use, the sharing screen might look a little different, but the steps to enable it are basically the same.

If your Windows XP computer is configured for simple file sharing, you should see a screen that looks like this one:


If simple file sharing is disabled on your PC, you should see a screen that looks like the one below:


(Instead of either of the above examples, you may see a message that advises you of the risks of sharing the folder.  If you see this message, you will need to click on the option to enable sharing for this folder in order to continue, but you should read up on the risks of choosing that option first, or talk to your network administrator.)

Select the option for either "Share this folder on the network" or "Share this folder," depending on which screen you see.  You'll then be prompted to enter a share name for this folder, which is how the folder will appear on your network.  This field will automatically populate with the folder's name, but you can change it if you wish.

If your computer is using simple file sharing, check the box marked "Allow network users to change my files" (unless you only want the files in this folder to be read-only) and then skip the following two paragraphs.  Otherwise, follow the steps in the next two paragraphs to manually set up the permissions for this folder.

To configure the permissions for your share folder, click on the button toward the middle of the screen labeled Permissions.  When the Permissions window opens, you can choose to either allow everyone to modify the contents of the folder, or just a selected user.  If you choose just one user, then wherever you access this folder from (such as another computer, or a scanner) the person or device that will be accessing the folder will need to know that user's username and password.  If you choose to allow everyone permissions to change this folder's contents, then you can use any valid username and password to access the folder.

To choose everyone, simply highlight Everyone in the box at the top of the screen and then select the box under Allow, next to Full Control, then click OK.  To choose a specific user, either highlight that user in the box at the top (if their name appears there) or click Add, type their name in, and click OK to add them to the list.  Then, with that user highlighted, select the box under Allow, next to Full Control, and then click OK.

Now your folder is created and shared, and can be accessed from other parts of your network.  One important thing to remember when sharing a folder on a Windows network is that the other computers or devices should all be in the same workgroup as the sharing computer, or at least have access to the same workgroup.

How to link to a network share folder from a Ricoh MP series copier

If your Ricoh MP series copier (MP C4000, MP C6003, MP 6002, etc.) is connected to your network, you probably have the ability to scan a document from the copier to a folder on your computer, or a folder on a server.  If the folder is already set up and shared, and you know its path, you can follow the steps below to link the copier to that folder, so that you can scan directly to that folder and not have to find it each time you want to scan.  (These steps will work for any Ricoh MP series copier with a touch screen, but they might vary slightly for copiers with the smaller touch screens, such as the MP 301 or MP C305.)

At the copier's operation panel, press the Scanner button, or select Scanner from the Home screen.  Select the Folder tab if it's not already the highlighted option.  Then, press the Prg Dest button on the screen.

You'll have two choices for linking to the network folder: you can browse to the folder, or you can type in the path manually.  To browse to the folder, select Browse Network and then navigate through the workgroups, devices, and folders until you find the folder that you want, then select OK.  (If this method doesn't work with your network, you may have to use the method below instead.)

To manually enter the network path, select Change and then use the soft keyboard on the screen to enter the path to your folder, using one of the two structures below:

\\computer's hostname\folder

or

\\computer's IP address\folder

Once you've typed in the path, select OK.  If you want, you can use the Connection Test option at the bottom of the screen to verify that the copier can connect to that folder.  While using either of these methods, you may be prompted to enter a valid username and password if your network requires authentication to access that computer and/or folder.

Select OK in the upper right corner, and you will be prompted to enter a display name for this folder.  This name is the description that will appear on the scanning screen for this folder.  You can use whatever name you want, but it should be descriptive enough so that you know which folder it is referring to.

After entering the name, select OK, then select OK again to finish the process.  That folder is now registered in the copier's address book, and you can scan to it simply by selecting it from the scanning screen and pressing the Start button.

(Originally published on Bubblews.com, November 2013)

How to set up scan to email on a Ricoh MP series copier

If your Ricoh MP series copier is connected to your network, you can set it up to be able to scan documents or images to email (assuming you have an active email server) with just a few steps.  All you'll need is some information about your email server -- server name, authentication credentials, SMTP port number, and any protocols that it requires (other than SMTP).

If you don't have an email server but you have a Gmail account, you can use Google's SMTP server for scanning to email through your Gmail account.  Instructions for doing so can be found here:  How to use Gmail as a free email server for your scanner.

Entering this information into the copier is not hard to do, and the steps below will show you exactly where to enter everything.  These steps are nearly identical for all Ricoh MP series copiers except for some of the smaller models -- such as the MP 2500, MP 2000, MP 171, MP 301, and a few others -- but for those models the steps will still be quite similar.

To begin program your copier for scanning to email, press the User Tools/Counter button on the copier's operation panel.  Then on the touch screen, select System Settings and select the File Transfer tab.

Almost all of the email settings you will need are located on this page.  Select SMTP Server and input your email server's host name.  (If you don't have DNS configured, you will need to enter the SMTP server's IP address instead of its name.)  Underneath the name, select SSL if your server requires it (and if it appears as an option -- some of the older copiers will not have the SSL option).  If the port your server uses is different than the default port (25 if not using SSL, or 465 if SSL is enabled) enter the correct port number on this screen as well.  If there is a button labeled Connection Test, select this button to verify that the copier can connect to the SMTP server.  Then select OK in the upper right corner to save your information.

The next setting is SMTP Authentication.  If your email server does not require authentication, you can skip this step.  If the email server does require authentication, select this option and enter the user name and email address -- which may both be the same -- and the password.  (You'll be prompted to type the password twice, to confirm it.)  For most servers, you can leave the encryption setting to Auto, unless you know that your server requires you to change it.  Then select OK to save the information you entered.

Next, look for a setting labeled Administrator's Email Address and select it.  (If you don't see it, scroll down to the next page.)  Enter the email address that you want to appear as the "from" address when you send scans from the copier.  Unless your email server requires it, this does not have to be a "real" email address.  For example, you could use "scanner@company.com," or something similar.  Then, once you've entered and saved this email address, you'll be returned to the File Transfer menu.   Locate the setting labeled Auto Specify Sender, and set it to On, then select OK.

Now just exit out of User Tools and give the copier a minute to apply the new information, and your scan to email function should be all set up and ready to use.  You can either enter email addresses manually, or store them in the copier's address book.  The article linked to below will give you instructions for adding email addresses to the address book.

- How to save an email address on a Ricoh MP series copier

(Originally published on Bubblews.com, December 2013)

How to use Gmail as a free email server for your scanner

Many multifunction printers give you the ability to scan documents or images to an email address.  However, this capability isn't completely built-in.  You still need to have an email server or Exchange server that will take the emails and send them on to wherever they need to go.  If you want to set up scanning to email on your scanner or multifunction printer but you don't have a dedicated email server (or you don't know if you do) you can use Gmail's email server to send your scanned files -- free of charge.  The only requirement is that your scanner supports the SSL transfer protocol, which most modern scanners do.

In order to use Gmail as your email server, you will need to have a valid Gmail account.  If you don't have one, you can sign up for one here: https://mail.google.com .  If you already have a Gmail account, then you're one step ahead.

You can create a Gmail account using just about any information you want -- business, personal, etc.  The main thing to be aware of is not to select account verification (or Captcha).  If you enable this setting, you'll be asked to verify your account when you log into Gmail.  That may be fine for a human user, but your scanner has no way to verify itself when it tries to log in, and it will be denied access.

The steps for setting up your scanner to use Gmail as the email server will vary greatly by model, but you should be able to find instructions in the scanner's user manual, under Email Scanning, Scan to Email, SMTP Settings, or something similar.  On some machines, email setup can be done from your computer, through a web browser, while other machines may require you to do it directly from the scanner's operation panel.  Below are the basic settings you'll need to input.

For the SMTP server name, use "smtp.gmail.com".  You should be able to specify a port; if so, use port 465.  (If that doesn't work, try 587.)  Then look for an SSL setting and make sure it is enabled.  Often, when you select SSL, it will automatically select port 465.  If your scanner doesn't support SSL, you won't be able to scan through Gmail.

For SMTP authentication, use your Gmail email address as the user name, and enter your password in the password field.  You should only have to enter this information once (and maybe once more to confirm it) and then the machine will save it for future use.  Some machines will ask you for both a user name and an email address; in this case, enter the email address in both fields unless you have a separate user name.

Those are the basic settings that you'll need to input in order to scan through Gmail.  Different devices may ask for more particulars, or may call things by different names.  For any settings that you're unsure of, leave them at their default values or else select "Auto" if that's an option.

(Originally published on Bubblews.com, March 2014)

How to delete an email address from a Ricoh MP series copier or printer

On Ricoh copiers and printers that are connected to a network, you have the ability to set up an address book to store contacts so you can scan documents to them without having to type everything in each time -- you can just select the contact on the screen and press Start.  But as employees leave your company or email addresses change, you may wish to delete some old email addresses out of your Ricoh's address book.  Here's how to delete an email address from a Ricoh MP series copier or printer:

To delete an email address, you'll need to go into the address book.  You can do this by pressing the User Tools/Counter button on the operation panel (on some Ricoh printers, this button is just labeled User Tools) then select System Settings on the screen.  From the System Settings menu, select the Administrator Tools tab all the way on the right.  Then select the option for Address Book Management.  (Some of the newer Ricohs have the Address Book Management option available on the System Settings menu; if so, you can select it there instead.)

Now you're in the address book.  Select the Email tab to view all of the stored email addresses.  (To delete a different type of contact, select that type instead -- Fax, Folder, User Code, etc.)  Then select Delete, and choose the email address you wish to remove.  You'll be asked to confirm your choice, and once you do that the email address will be erased.

You can also use these instructions to remove fax numbers, scan folders, user codes, and other address book entries -- just select the type of contact you want to remove when you are in the address book, or scroll through the contacts available to find the one to delete.

(Originally posted on Bubblews.com, November 2013)

How to register an email address as a sender on a Ricoh Aficio MP series copier

When you scan a document or image from your Ricoh scanner to an email address, the scanner needs to have an email address that it can use as the sending, or "from," email address.  You can set up the copier to use a default administrator email address for every email that you send, or you can specify a sender each time you scan to email.

In order to do the second option, you need to have at least one email address set up in your address book as a sending email address.  By default when you add an email address to the address book, it's registered as a destination, but not necessarily as a sender.  However, this article will walk you through registering an email address as a sender on your Ricoh Aficio MP series copier/scanner.  (Some smaller MP series models will have slightly different instructions, including the MP 201, MP C305, and a few others, but in general the steps will be the same as those listed here.)

First, in order to register an email address as a sender, you must have it programmed into your copier's address book.  If you don't have the email address that you want to use as a sender programmed in yet, you can find the instructions for doing so here:  How to save an email address on a Ricoh Aficio MP series copier.

To register an email address as a sender:

- Press the User Tools/Counter button
- On the screen, select System Settings
- Select the Administrator Tools tab
- Select Address Book Management
- Select Email, so that only the email addresses are shown
- Select the email user that you want to register as a sender
- Select the Protection tab
- Select Sender, so that it becomes highlighted
- Select OK to save the change

You can register all of your email addresses as senders, if you want.  Just select each one from the address book screen and follow the steps above.  When you are finished, press the User Tools/Counter button to exit back to the main screen.

(Originally published on Bubblews.com, February 2014)

How to save an email address on a Ricoh MP series copier

Any Ricoh MP series copier (such as the MP 4000, MP C2051, MP C6501, etc.) with scanning capability lets you store an address book inside the machine, so that when you want to scan a document to an email address, you don't have to type the address in every time.  This address book is customizable, and you can add email addresses to it very easily.  To add an email address to any MP series model that has a touch screen, simply follow the steps below.  (For the MP 301 and MP C305, with the smaller touch screens, the steps might vary slightly.)

Press the Scanner button to bring up the scanning screen, or select Scanner from the Home screen.  If the Email tab is not the active tab, select it now.  Then tap the Prg Dest (short for "Program Destination") button on the touch screen.  (For models with the monochrome touch screen, you'll have to select Manual Entry, input the email address, and then select Prg Dest.)  Next, select the Change button to the right of where "Email Address" is displayed.  A soft keyboard will be displayed, which you can use to type in the email address you want to enter.  (Numbers can be typed by using the number pad.)

Once you have finished typing the email address, select OK in the upper right corner, then select OK in the upper right corner again.  Now you'll be prompted to enter a name to be associated with this email address.  This name is the name that will be displayed on the screen for this address.  Enter the name, again using the soft keyboard, and select OK in the upper right corner.  Select OK one more time, and you're all done.  That email address is now saved in the system's address book, and it will be displayed on the scanning screen along with any other saved email addresses.

(Originally published on Bubblews.com, November 2013)

Monday, August 18, 2014

How to Fix the SC899 Error on a Ricoh MP Series Copier

On older Ricoh copiers (as well as copiers and printers of other brands) if you had a corrupted print job that got stuck and held everything up, it would probably cause the device to lock up or freeze.  However, on newer models, a bad print job can cause an SC899 error code.  You can clear this error by turning the copier off and back on, but often it will come right back when the computer sending the print job tries to send it again.

There are many theories on what exactly causes the problem resulting in the SC899 error code.  In some cases it's caused by a TrueType font, while other times it may result from a very large print job.  Some people have reported the error only occurring when printing from a specific version of the Adobe Reader browser plug-in, or from specific versions of Internet Explorer.

Whatever the reason, you can fix the SC899 error code caused by a bad print job very easily, if you know what you're doing.  The first thing you'll have to do is find the computer that's trying to send the bad print job.  In a large office environment, this part may not be so easy.  One way to help track down the print job is to press the Printer button on the copier to bring up the printer screen.  The red box displaying the SC899 code will take up much of the screen, but above this box you can usually see the file name of the print job, or at least part of it.  That file name (or web address, for web pages being printed) can help you locate the user trying to print it.

Another way to locate the computer sending the stuck print job is to open up the print queue on anyone's computer.  In Windows, double click on the Ricoh printer in the Control Panel.  Next to one of the print jobs listed in the queue, you should see an error message.  That print job is the one causing the SC899 error, and the name of the computer where the job is being sent from will be listed on the same line as the file name.

Once you've found the computer that the print job is coming from, you'll need to cancel the print job.  How you'll do this depends on what type of operating system the computer is running.  In current versions of Windows, go to Devices & Printers from the Start menu (or Printers and Faxes in Windows XP) and double click on the Ricoh printer (or right click on it and select Open).  You should see a list of all files currently in the print queue.  Right click on the one that's causing the problems (it should be the top one, that says "Error" next to it) and select Cancel.

In rare cases, the print job won't cancel.  If that happens, you can either restart the print spooler (in Windows, you can find it in the Services window) or reboot the computer that was sending the print job.  If you don't have administrator rights on the computer, you probably won't be allowed to restart the print spooler, so your best option will be to reboot the computer.

As soon as the print job is canceled, go over to the copier and turn it off and back on.  When it comes back on and warms up, you should be able to print your other print jobs normally.

Ricoh has come out with several firmware updates attempting to fix the various reasons for the SC899 error, and they do tend to help.  The next time you talk to your Ricoh service technician, ask him to update your printer's firmware.  It's also a good idea to update the applications you use, especially if the SC899 error only happens when printing from specific programs.

(Originally published on Bubblews.com, February 2014)

Wednesday, August 13, 2014

How to replace the PCU in a Ricoh Aficio 1515 / MP 161 / MP 171 / MP 201 copier

The photoconductor unit (PCU) in a Ricoh Aficio 1515, MP 161, MP 171, or MP 201 copier houses lots of individual components, including the drum (photoconductor), charge roller, developer, and toner density sensor, along with gears, seals, and other parts.  When any of these parts starts to go bad or wear down, the whole PCU is replaced, rather than the individual part.  Ricoh recommends replacing the PCU, even if everything is working fine, every 45,000 pages.


To replace the photoconductor unit:

- Open the copier's front door
- Open the copier's right side door
- Pull up on the green handle on the toner unit
- Push in on the small green lever on the left side of the toner unit
- Slide the toner unit out using the green handle and remove it from the copier
- Disconnect the wire connector where the PCU plugs into the copier (below where the toner hopper sat) and remove the wire from its clip
- Push down on the upper left side of the PCU (where it gives) and slide the PCU straight out of the machine
- Unbox the new PCU and remove all tape and packing material
- Slide the new PCU straight into the machine
- Connect the PCU wire to the connector, and slip the wire behind the plastic holder so it doesn't get pinched by the toner hopper
- Slide the toner hopper back into the machine until it clicks in place, and push the green handle down
- Close the front and side doors

How to change the toner on a Ricoh Aficio 1515 / MP 161 / MP 171 / MP 201 / MP 301 copier

Follow the steps below to replace the toner bottle in your Ricoh 1515, MP 161, MP 171, MP 201, or MP 301 copier.  (The instructions are the same, but these models do not all use the same type toner.)

- Open the copier's front door
- Pull up on the green handle on the toner unit
- Push in on the small green lever on the left side of the toner unit
- Slide the toner unit out using the green handle
- Remove the old toner bottle
- Unscrew the black cap from the new toner bottle
- Lay the new toner bottle on the toner tray, top of the bottle facing toward you
- Push the toner unit all the way in using the green handle until it locks in place
- Push the green handle down into place
- Close the copier's front door

Tuesday, August 12, 2014

How to adjust the volume on a Brother MFC-8710DW multifunction device

The sound levels on your Brother MFC-8710DW are adjustable -- and you don't even have to get up from your computer to adjust them.  You can adjust the volume right from your computer or other mobile device connected to the network.

To adjust the sound for the MFC-8710DW, open a web browser and go to the Brother's IP address.  If you don't know the IP address, you can print out a network configuration page, which will have the IP address listed on it.  (Instructions for printing the network config page can be found here: How to print a configuration page from a Brother MFC-8710DW.)

When the Brother web page loads, click on Sound Volume on the left sidebar.  You'll see options for the different sound types: Speaker, Ring, and Beeper.  Select the sound that you want to change and then choose one of the available levels -- High, Medium, Low, or Off.  Once you've made all the changes you want to make, click on the Submit button to save the changes.  If you're not sure what sound level you want, you can always test it and change it if it's too loud or too quiet.

Thursday, August 7, 2014

How to change the IP address on a Ricoh Aficio MP 301 copier

By default, Ricoh printers are set up to use DHCP to request an IP address.  If you have a specific IP address you want your Ricoh MP 301 to use, you can assign that IP address to the printer by following the steps below.

- Press the User Tools/Counter button
- On the touch screen, select System Settings
- Select Interface Settings
- Select Network
- Select Machine IPv4 Address
- Select Specify (if it's not already selected)
- Select Machine IPv4 Address
- Using the number pad and arrow keys, enter the IP address you want to use
- Once you have entered the IP address, select the # icon on the screen
- Select OK
- Select Subnet
- Using the number pad and arrow keys, enter the subnet mask
- Once you have entered the subnet mask, select the # icon on the screen
- Select OK
- Select OK again
- Select IPv4 Gateway Address
- Using the number pad and arrow keys, enter the gateway IP address
- Once you have entered the gateway IP address, select the # icon on the screen
- Select OK
- Press the User Tools/Counter button to exit the menu and apply the changes

Monday, August 4, 2014

How to scan to a USB drive from a Ricoh Aficio MP 301 copier

The newer Ricoh MP series multifunction copiers have built-in USB and SD slots right in the operation panel.  You can scan to drives or cards inserted in these slots, or print from them.  This guide will walk you through how to scan to a USB drive from your Ricoh Aficio MP 301 copier.  The steps for scanning to a USB drive from other Ricoh MP series copiers are very similar, but most other MP series copiers have larger screens, so there might be some variation in what each of the buttons are labeled.

To scan to a USB drive from a Ricoh MP 301:

1. Insert your USB drive into the USB slot on the right side of the operation panel.  (You should see the blue light next to the USB slot come on; if it doesn't, try reinserting your drive.)

2. Select Scanner from the Home screen, or press the Scanner hard key.

3. Select Send Settings, in the lower right corner of the screen.

4. Scroll down until you get to page 4 out of 5, then select Store File.

5. Select Store to Memory Device.

6. Select OK.

7. Scroll back up to page 1 out of 5 and choose any other options that you want to change (resolution, file type, color, etc.) then select OK.

8. Press the Start button.

You will see a message pop up informing you that the document or image is being scanned.  Don't remove your USB drive until you see the message saying "Writing Complete," otherwise you could damage the data on the drive.