Thursday, March 15, 2018

How to contact Comcast customer support

Historically, customer service is not an area where Comcast has excelled.  (If you've been a Comcast customer for any length of time, you probably already know that.)

When you need help, just getting in touch with Comcast customer service can be tricky.  No published support email address and long wait times on the phone can easily discourage already-frustrated customers.  Comcast's support page only shows two options for contacting them: chat and requesting a callback -- neither of which is always ideal.

For convenience, here are multiple ways for contacting Comcast customer support:

If you choose to request a phone call, you'll be prompted to log into your Comcast account once you click the link above (if you're not already logged in).

According to this Comcast forum thread, Comcast does not offer customer support via email.  However, some users have reported an (unverified) email address that may go to Comcast customer support:

If you choose to contact Comcast support via Twitter, they won't always respond quickly, but they do respond.

Saturday, February 24, 2018

LI Feed Hider: Chrome extension to hide LinkedIn feed

There are a couple of Chrome extensions in the Chrome Web Store that used to hide LinkedIn's feed, but -- apparently due to a site update -- don't work anymore.  LI Feed Hider is a new Chrome extension that hides the LinkedIn feed as soon as the page loads.

It works automatically, so once you install the extension (which you can do from the Chrome Web Store) you don't have to do anything else.  It will launch on the main LinkedIn page when you're logged in and hide the feed in the center column.

If you experience any bugs or problems when using this extension, add a comment here (with as many details as possible).

Saturday, February 17, 2018

Ricoh troubleshooting: How to fix a scan folder not found error

There are many possible reasons why you may not be able to scan to a folder from a Ricoh multifunction copier or scanner.  Here are some of the more common reasons:

- The folder that you are trying to scan to isn't shared.  Check the folder's share settings.

- The user account you are using to authenticate does not have rights to access that folder (possibly someone changed their password recently).  Update the password in the copier's address book (User Tools/Counter > System Settings > Administrator Tools > Address Book Management).

- There is a network connection problem somewhere between the copier and the computer.  Try to ping the copier from the computer and vice versa, then narrow down the problem by checking any intermediate devices (switches, hubs, routers, etc.).

- There is a hardware device or software program preventing the copier from reaching that folder (i.e. a firewall, anti-virus program, security suite, router, etc.).  Check any hardware/software security settings that may be preventing the connection.  You may have to set up an exception in your firewall.

- The copier and the computer are not in the same workgroup/domain.  Change the copier's workgroup or domain to match the computer you're trying to scan to.

- If you are using an IP address for the computer instead of a host name, the computer's IP address has changed.  Update the IP address, or change the destination path to use the computer's host name instead of IP address.

- If you are using the computer's host name in the scan folder path, either the host name may have been changed, the DNS record might be corrupted, or the DNS server might be down.  Confirm that the host name is correct, and if it still won't connect, replace the host name with the computer's IP address in the scan folder path.

- The copier's SMB protocol has been disabled (User Tools/Counter > System Settings > Interface Settings > Effective Protocols).

If scanning to a folder was never fully set up, you can find instructions for doing so here:

- How to link to a network share folder from a Ricoh Aficio MP series copier

Saturday, February 3, 2018

TrumpTalk Alexa skill

Love him or hate him, President Trump has said some outrageous things.  He's made ludicrous promises, tried to pass off numerous falsehoods as truth, and offended much of the public.

Hear some of his greatest hits, as recited by Alexa.  Just ask Alexa to enable the TrumpTalk skill, then say any of the following phrases:
  • "Alexa, run the best words"
  • "Alexa, open the best words"
  • "Alexa, launch the best words"
 Alexa will pick a random Donald Trump quote from the TrumpTalk repertoire and recite it, with characteristic enthusiasm and passion.  The skill currently contains 75 classic Trump quotes to randomly choose from, with more added often.

Friday, February 2, 2018

How to get into service mode on a Ricoh Aficio copier or printer

NOTE: Before entering service mode, be very careful not to adjust any values that you are not familiar with.  You can take down the whole copier just by changing a few numbers or settings.  It's best to have a Ricoh-trained technician adjust any service mode settings.

For most modern Ricoh copiers (i.e. Aficio MP 6003):

To enter service mode, press the yellow Reset button, then 8-0-6-1-8-2.  Then hold down the red Clear/Stop button for about 5 seconds.  The screen will shift to a menu.  Select the first option in the menu: System/Copy SP Mode.

For most Ricoh copiers older than an "03" model (i.e. Aficio MP 4002):

To enter service mode, press the yellow Clear button, then 1-0-7.  Then hold down the red Stop button for about 5 seconds.  The screen will shift to a menu.  Select the first option in the menu: System/Copy SP Mode.

For most Ricoh printers without a number pad (i.e. SP 4310):

To enter service mode, hold down the up and down arrow buttons at the same time, for about 5 or 6 seconds, then release them and press the Enter button.

Friday, January 26, 2018

How to unsubscribe from all YouTube channels at once

Want to unsubscribe from all of your YouTube channel subscriptions at once?  Here's how.

1. Go to the YouTube subscription manager page.  (If you're not already logged in, you'll need to log in.)

2. Copy the code below and paste it into your browser's address bar.  Some browsers won't paste the javascript: part at the beginning; type it in if it doesn't copy over.

    var btns = document.getElementsByTagName('button');
    for (var i = 0; i < btns.length; i++) {
        if (btns[i].dataset.isSubscribed == "True") {
            if (!!btns[i].dataset.showUnsubConfirmDialog) {
                delete btns[i].dataset.showUnsubConfirmDialog;

3. Press Enter.

You will be unsubscribed from all channel subscriptions currently displayed on the screen.  No confirmation dialog box will be shown.  (Note that if you have channel subscriptions that are not currently displayed, they won't be removed.)

Monday, December 11, 2017

How to wipe an iPad

If you're planning to give or sell your iPad to someone else, it's a good idea to wipe all of your data off of it first.  Doing so is very easy.

  • Tap Settings
  • Tap General
  • Swipe down to the bottom of the menu and tap Reset
  • Tap Erase All Content and Settings
  • Tap Erase
  • Tap Erase again

If you just want to reset your iPad's settings back to their default values, but you don't want to delete any of your data, tap Reset All Settings instead of Erase All Content and Settings.  For the subsequent steps, select Reset rather than Erase.