Saturday, August 22, 2015

What to do when the Attach button in Outlook Web App doesn't work in Chrome

If you are using Outlook Web App for your email through Chrome and the Attach button does not work when you are composing an email, there is an easy fix for this problem (though it's only a short-term fix).

The reason the Attach button won't work is because the Microsoft Silverlight plugin is either not installed or has been disabled.  Chrome will soon be discontinuing the use of Silverlight and other NPAPI plugins, but in the meantime you can enable Silverlight and make use of OWA's attach function.

If you need to download Silverlight, you can download it from Microsoft here.  Once you have it installed, this article shows you how to enable Silverlight in Chrome.

As a workaround, if you can't install Silverlight for some reason (or don't want to) when you log into Outlook Web App, select the "Use the light version of Outlook Web App" option (below where you specify if you are using a public or private computer).  When you run the light version of OWA, attachments are loaded differently, and you can add an attachment to your email without Silverlight.

UPDATE: Here is a simple JavaScript workaround to bring the attachment functionality back to OWA in Chrome, without having to use the light version:

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