Ricoh troubleshooting: How to fix a scan folder not found error

There are many possible reasons why you may not be able to scan to a folder from a Ricoh multifunction copier or scanner.  Here are some of the more common reasons:

- The folder that you are trying to scan to isn't shared.  Check the folder's share settings.

- The user account you are using to authenticate does not have rights to access that folder (possibly someone changed their password recently).  Update the password in the copier's address book (User Tools/Counter > System Settings > Administrator Tools > Address Book Management).

- There is a network connection problem somewhere between the copier and the computer.  Try to ping the copier from the computer and vice versa, then narrow down the problem by checking any intermediate devices (switches, hubs, routers, etc.).

- There is a hardware device or software program preventing the copier from reaching that folder (i.e. a firewall, anti-virus program, security suite, router, etc.).  Check any hardware/software security settings that may be preventing the connection.  You may have to set up an exception in your firewall.

- The copier and the computer are not in the same workgroup/domain.  Change the copier's workgroup or domain to match the computer you're trying to scan to.

- If you are using an IP address for the computer instead of a host name, the computer's IP address has changed.  Update the IP address, or change the destination path to use the computer's host name instead of IP address.

- If you are using the computer's host name in the scan folder path, either the host name may have been changed, the DNS record might be corrupted, or the DNS server might be down.  Confirm that the host name is correct, and if it still won't connect, replace the host name with the computer's IP address in the scan folder path.

- The copier's SMB protocol has been disabled (User Tools/Counter > System Settings > Interface Settings > Effective Protocols).


If scanning to a folder was never fully set up, you can find instructions for doing so here:

- How to link to a network share folder from a Ricoh Aficio MP series copier